Accessibility and Privacy
Who we are
Ashmasters (“Company,” “we,” “us,” “our”) understands your privacy is important. This Privacy Policy describes how we collect, use, store, process, and share your information in relation to www.ashmastersva.com (our “website”). By accessing or using our website, including browsing our website, you expressly consent to the collection, use, storage, processing, and disclosure of your information in accordance with this Privacy Policy. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS OR USE OUR WEBSITE. Parts of the Terms of Use affect this Privacy Policy, so please be sure to review the Terms of Use prior to using our website. Capitalized terms used but not defined herein have the definitions set forth in the Terms of Use.
Our website address is: https://www.ashmastersva.com
Accessibility
Ashmasters is committed to the accessibility and usability of our website, ashmastersva.com, for all people with disabilities.
Ashmasters has ongoing efforts for implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as its web accessibility standard, to the greatest extent feasible.
Contact us at Ashmasters (visit our website for open hours) if you have questions about accessibility and/or if you encounter an accessibility issue.
Privacy Policy
What personal data we collect and why we collect it
General. When you visit our website, you can browse without submitting any personal information about yourself. We will, however, receive and store some non-personally identifiable information about you, as described below (Automatically Collected Information). In order to participate in certain functionalities, you may be asked to provide personally identifiable information. Personally Identifiable Information (PII) is information that can identify you, including, for example, your name or email address.
Communications; Email Address Collection. In order to receive certain communications from us, such as responses to user inquiries, you will be required to submit your name, email address, and phone to us.
Automatically Collected Information. Similar to other websites, we may collect some information automatically from you and store it in log files. This collection may include, but is not limited to: your domain name and host for Internet access, the Internet address of our website from which you came, the date and time of your access, your computer’s IP address and information about its operating system, browser, and host, the date and time you access our website and the pages you visit. We collect this non-identifying information in order to help diagnose problems and to administer our website. We also use it to help identify you and to gather broad demographic information. We may automatically collect information using various mechanisms, including but not limited to cookies and pixels.
Google Analytics uses cookies and pixels in order to collect demographic and interest-level information and usage information from users that visit our website, including but not limited to information about the pages where users enter our website and what pages users view on our website, time spent, browser, operating system, and IP address. Cookies and pixels allow Google to recognize a user when a user visits the Service and when the user visits other websites. Google uses the information it collects from the Service and other websites to share with us and other website operators information about users including, but not limited to, age range, gender, geographic regions, general interests, and details about devices used to visit websites and purchase items. We take reasonable measures to prevent linking of information we receive from Google with any of your personally identifiable information. For more information regarding Google’s use of cookies and collection and use of information see the Google Privacy Policy. To opt out of Google Analytics, please visit the Google Analytics Opt-Out Page to learn about opting out and installing the appropriate browser add-on.
“Do Not Track” Settings. Because we track website usage information as described above, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of certain information. The only way to completely “opt out” of the collection of information through cookies or other tracking technologies is to actively manage the settings on your browser to delete and disable cookies and other tracking/recording tools. However, getting a “Do Not Track” signal to work as you might want is difficult. Using browsers as an example, not all tracking technologies can be controlled by browsers; unique aspects of your browser might be recognizable even if you disable a tracking technology; not all settings will necessarily last or be effective; even if a setting is effective for one purpose, data still may be collected for another; and even if one website observes a “Do Not Track” signal, that website may not be able to control other websites.
Linked Sites. Our website may contain links to third party websites (“Linked Sites”), including social media features such as Facebook, LinkedIn, or Twitter buttons. We are not responsible for the privacy practices or content of any Linked Sites and Linked Sites may collect personally identifiable information from you that is not subject to our control. The data collection practices of Linked Sites will be governed by that site’s privacy policy. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
In our website’s contact form, we collect your name, email address, phone and your questions/requests/comments. We do not store this information on the website’s hosting server. We retain this information in our email server for future communications.
Cookies
We do not use cookies on our website.
Embedded content from other websites
We embed our YouTube videos in our website. YouTube may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information (PII) unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our website is hosted by Bluehost. They provide us with the platform to develop and host our site. You can view their privacy policy here: https://www.bluehost.com/terms/privacy-policy
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Where we send your data
If we conduct business with you, we enter information received from the contact form, into our contact management database on our corporate server.
What rights you have over your data
If you have submitted a request through a contact form on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Information Use
General. We will use your personally identifiable information communicate with you to respond to your requests for information and to provide our services and to provide you information about products and services (including the products and services of third parties). We may also use personal information to resolve disputes; to detect and protect against errors, fraud, and criminal activity; to assist law enforcement; to enforce this Privacy Policy and the Terms of Use; or for any other purpose described in this Privacy Policy or that we describe to you at the time of collection.
Use of Non-Personally Identifiable and Aggregate Information. We may use non-personally identifiable information and aggregate information for any lawful purpose, including, but not limited to, analyzing trends, managing and administering our website, tracking users’ movements, for research purposes, or to improve our business and our website.
Information Retention. We will retain your information indefinitely, or as long as legally required or allowed. We may dispose of any information in our discretion without notice, subject to applicable law. We do not undertake any retention obligations through this statement.
Information Disclosure
Affiliated Entities and Service Providers. We may disclose your information, including personal information, to any affiliated entity or organization, business partner, and to agents and service providers to help us operate our website and email services, improve our business and our services to you, and to provide services to us. These third parties may include customer service providers, business or sales service providers, or providers that provide support for our website.
Insolvency or Business Transition. If we should ever file for bankruptcy or engage in a business transition such as a merger with another company, or if we purchase, sell, or reorganize all or part of our business or assets, we may disclose your information, including personal information, User Content, and user data or information, to prospective or actual purchasers in connection with one of these transactions.
Disclaimer. Due to the complexity and open nature of the Internet, no transmission of data over the Internet can be 100% secure. There is always a risk that information collected by and/or displayed on our website may be compromised or accessed notwithstanding the steps we take to secure your information. For example, a third party may unlawfully intercept or access transmissions or private communications. Accordingly, you agree that you are providing such information at your own risk.
Security
Keeping your information secure is of great concern to us. We exercise care in facilitating the transmission of information between your device or computer and our servers (or the third-party servers that operate and store information for our website). Any personally identifiable information collected by our service is stored in operating environments that are not available to the public. While we have mechanisms in place to safeguard your personal information after we receive it, no transmission of data over the internet can be 100% secure.
Changes and Updates to this Privacy Policy
We reserve the right to revise this Privacy Policy by updating it and posting it at this page, with the new terms taking effect on the date of posting. You should periodically review this Privacy Policy to ensure you are familiar with the most current version. Your use of our website after the Effective Date posted above constitutes your acceptance of the updated Privacy Policy.
What data breach procedures we have in place
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify you via email within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Contact Information and Privacy Questions
If you have any questions about our Accessibility and Privacy Policies, please contact us at:
Ashmasters Chimney Service
P.O. Box 4240
Manassas VA 20108
Phone (703) 551-2571
Hours: Mon-Sat: 8am–5pm EST